Returns Policy
This returns policy was last updated on 5th August 2012 and supersedes all previous returns policies including any returns information currently displayed on individual products on the seeinteriors.co.uk website.
How to Return an Item
1. Please contact us by email at returns@sointeriors.co.uk before returning any unwanted or faulty items. In the event that this is not actioned, we shall not be able to process your refund.
2. Please inform us within 7 days that you wish to return your item. In the case of faulty items, we must be notified of the fault within 48 hours. Please see the conditions relating to faulty items below.
3. On receipt of your email, we will provide you with a returns address.
4. All returned goods must be in a full un-used condition and in their original packaging. If there are any incomplete items returned to us, we will be unable to process the refund.
5. You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure despatch method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery).
6. Upon receipt of the goods we will issue a full refund of the amount paid or an exchange credit as required within 10 days. Refunds can only be processed to the card holder and the original processer.
Costs of Return
7. Please note that although we offer free delivery on all products, any non-faulty products you return to us will carry an administration fee based on the delivery cost that we cover when sending out the product. You may wish to contact us for an exact re-stocking price before deciding to return your item(s) to us/ordering your item.
8. The costs of returning your item to us shall be borne by you.
Special Conditions
9. Due to health and safety reasons, our steam showers, whirlpool baths, electric showers, and gas appliances cannot be returned if they have been unpacked unless they are faulty or damaged.
Faulty Items
10. If your product is faulty when you receive it, please let us know within 48 hours of receipt. We recommend that you check for faults as soon as you receive your order as faults reported after 48 hours may not be eligible for a refund.
11. If you discover a fault and need to return your order or obtain a replacement, please keep the original packaging.
12. We may require you to provide photographic evidence of the damage to your item and of any packing that the item was delivered in, if photographic evidence is not provided we may reserve the right to refuse a refund.
13. You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure despatch method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery).
14. Upon receipt of the goods we will issue a full refund of the amount paid or an exchange credit as required within 10 days.
15. If a replacement is required, we may collect the faulty item when delivering the replacement. Upon receipt of your email, we will let you know the method by which the replacement will be made.
Frequently Asked Questions
Q1) After receiving my order, I opened the parcel briefly and did not notice the damage that I then located after taking them fully out of the box. I know it is after the 48 hour time limit to report, however, what shall I do now?
A1) Unfortunately, our policy requires that any damaged/missing/faulty items MUST be reported within this time in order to receive a replacement/refund.
Q2) I have taken the item out from the box and assembled it, however I have now realised that I have bought the wrong size/I have changed my mind.
A2) As our policy states, goods can only be returned if in the original resalable condition, this means that any used or assembled items are not eligible to be returned to us.
Q3) We wish to return an item for a refund, although I have not got the original packaging.
A3) Unfortunately, without having the original packaging included with the product, this will affect the return as it makes the item non-returnable. This is due to us being unable to resale the item onto other customers.
These terms do not affect your statutory rights.
